Customer Service

Every successful online marketing campaign depends on it. At Fat Digital we are dedicated to delivering the highest standard of service to our clients. The dedication is shared by everyone in the Fat Digital team from account managers to web designers, Adwords managers to social media managers.

Good customer service is in everything that we do.

At Fat Digital we promise to
  • Listen to our clients, offer online strategy advice based on our experience
  • Communicate in easy to understand terms and clearly explain the options available online – and the differences between them
  • Assign a dedicated account manager and project manager to every new project, work from clearly documented requirements and deadlines
  • Design online experiences that deliver on business objectives, create designs of the highest standard, develop websites that meet (and often exceed) industry standards
  • Respond to client requests within 2 business days
  • Share web insights and recommendations with our clients every 3 months

“Fat Digital quickly understood the communication objectives of our company and set about designing a fantastic looking website that has paid for itself in its first year. Fat Digital are a professional and extremely capable web design company. We are in good hands.”

Adam Forster
Executive Director